"We love Amazon and do a lot of shopping on Amazon", the customers said.
So, this summer when she and her fiancé needed to put some things in storage, they placed an order for 27-gallon storage totes.
When opening an Amazon package at their Orlando home, the couple was shocked to find 65 pounds of marijuana inside. When the package arrived, the couple said something didn't feel right when the packages came heavier than expected.
A couple from New Hampshire reportedly opened a box from Amazon in July, and instead of seeing the products they ordered, they found a bag of medical waste.
They immediately called Orlando police after the discovery.
The woman asked to remain anonymous for safety reasons.
The couple called the police, which seized the marijuana, and is investigating how the drugs were shipped from MA via Amazon's warehouse deals, through the U.S. Postal Service. They have also identified that the material was shipped by Amazon's Warehouse Deals via UPS from a facility in MA.
The customers said after going back and forth with Amazon, mostly by email for more than a month, they never spoke to a supervisor.
She told WFLA they finally received an email offering them a $150 gift card.
Amazon has issued a statement saying it worked with the customers to ensure their safety and will assist law enforcement investigating the case. Orlando police say no arrests have been made but the investigation is continuing.