At the very start of the video, the white man can be seen reaching across the counter and grabbing the black woman who had taken his order.
In the video, Taylor forcefully grabs James by her shirt's collar and pulls her towards him on the counter. Taylor was unaware of a new city law that went into effect on January 1 requiring customers to request straws. "He said there's no such law".
"They started exchanging words laced with profanity and he said there's no such law that exists and she was saying yes it is a law", said Biandudi.
He was arrested on multiple charges of simple battery by the St Petersburg police.
As per the news report, according to a new law effective from January 1 in St. Petersburg, restaurants cannot have straws out and the customers have to request for them. But not before getting a bit of a beating from James in self-defense.
On New Year's Eve, Taylor, 40, with no permanent address, started arguing with James who was waiting on him at the fast food counter.
As soon as Biandudi began recording, the argument turned physical. James retaliates and defends herself by hitting him back before being pried away by fellow employees. She told Atalanta Black Star that while she's had no formal training, she's "picked up a few pointers from relatives".
The customer points at her and shouts, ostensibly to someone he thinks is a manager, "Sir, I want her a - fired!"Taylor flagged a male McDonald's employee to ask a question.
Despite giving it her best shot, James said she was injured and was "receiving worker's compensation".
That's when Taylor reached over the counter, police said. "We have been in contact with the police department and are fully cooperating with their investigation", McDonald's said in a statement.
"The young girl said she used to box", she wrote.
Records from the Pinellas County Sheriff's Office show that Taylor is now held in the Pinellas County Jail on a $1,000 bond. Though some people have criticised the other McDonald's employees for not doing more to physically restrain the customer, Biandudi said she felt they did all they could have safely done in the moment.